Cancellation and Refund Policy
At Islampur Mart, we want you to be completely satisfied with your purchase. If you need to cancel an order or request a refund, please review our policy below.
Order Cancellation
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Before Dispatch: You can cancel your online order at any time before it has been processed or dispatched for delivery. Please call us immediately to ensure your cancellation is successful.
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After Dispatch: If the order is already on its way to you, we may not be able to cancel it, but you can request a return upon delivery.
Returns We accept returns on most items within 7 days of the purchase or delivery date.
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To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
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You can return items directly to our store on Congress Road, or contact us to arrange a return for a delivered order.
Non-Returnable Items For health, safety, and hygiene reasons, the following items cannot be returned or exchanged unless they are defective or damaged upon receipt:
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Perishable goods (such as fresh fruits, vegetables, meat, and dairy products)
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Opened food items
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Personal care and hygiene products
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method. Please note that it may take a few business days for the refund to reflect in your bank account.
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For Cash on Delivery (COD) or in-store cash purchases, refunds will be provided in cash at the store.
Damaged or Defective Items If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of delivery. We will gladly arrange for a replacement or a full refund.
Contact Us for Assistance If you need help with a cancellation or refund, our team is ready to assist you.
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Email: contact.islampurmart@gmail.com
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Phone: +9091-733202
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Store Address: Congress Road, Islampur, Uttar Dinajpur, West Bengal (WB)
